­"Remote assistance in Mixed Reality" White Paper by Immersion

Working with others has always raised multiple questions. What is the optimal process to take together the best decisions? Which solutions can facilitate the
communication between participants? How to handle conflicts and contradictory opinions?
Answering such questions is already complex when users are co-located, but it becomes even more tricky when it is not the case.
Remote assistance scenarios imply two main characteristics: 1) users do not share the same physical space and 2) they do not have the same knowledge and capacities. On the one hand, local users can physically act on their surroundings, but need help because they do not know how to proceed with the task they have in mind.
On the other hand, remote helpers have the expertise to perform this task, but cannot achieve it because they are not physically present at the corresponding location.
Remote assistance is thus closely linked to remote guidance.
Find more in the White Paper here: https://r8sw9eo7.sibpages.com/